Now that you've chosen your product, you must find 80-100 customer reviews from one or several sources -preferably the more recent, the better. It is very important to discard irrelevant comments.
Next, you ought to represent the customer reviews through at least two graphs, one of which must necessarily be a line graph or a bar chart. The reasons underlying those opinions must be analysed statistically. You'll refer to these data in subsequent stages of your project and need to mention your information sources.
You should post the text of your statistical analysis (excluding graphs) on this blog. Don't forget to use the specific vocabulary for describing graphs and charts you learned at the beginning of the academic period!
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SARA CARDONA, ALEXANDRA JIMENEZ AND MARC MIRO
Pie chart
This graph demonstrates the rating of Caldea from TripAdvisor. It is divided into five classifications, which are terrible, poor, average, very good, or excellent. Depending all from the 100 first reviews of the customers.
According to the graph, it is clear that the majority of the customers say that Caldea is an excellent place with a 33%. Nearly a third of the 100 reviews from the customers tell that Caldea is very good and has very good services. Moreover, 15% of customers say that Caldea is an average place because they found some issues there and 11% say that Caldea is horrible, and they will not come back never again. Finally, there is an 8% that says that Caldea is a poor place, and it should improve more their services and its facilities.
In conclusion, Caldea is excellent for the majority of the customers but they have to improve more the facilities and services because there is also a big percentage of people that says Caldea has to change to be more efficient and attract more customers.
Bar chart
The bar chart shows the main topic of the analyzed comments of Caldea regarding the visitor’s perspective.
It can be seen that half of the analyzed comments categorize the visit to Caldea as a good experience and around 15 people said that Caldea has good facilities so, 65 out of 100 reviews express their happiness with their visit. However, there are around 35 people that weren’t satisfied with the Spa. More than 20 people manifest that Caldea is not a good spa and about 15 people said that the ticket for Caldea was expensive regarding the services offered. Finally, few people expressed their impression that Caldea has bad facilities, was so crowded that weren’t tickets available or even Caldea can’t be categorized as a Spa.
Overall, we can see a clear trend that the majority of the visitors, around 65%, have a good experience. On the other hand, 35% of the visitors said that they were unsatisfied and wasn’t a good experience.
Here you can find the excel with all the analyzed reviews and the graphs.
https://docs.google.com/spreadsheets/d/1Ri56YZSC9Y2GkCoWIT3yU8h--PWg_aTSHL9LMJyL3sI/edit#gid=0
https://docs.google.com/document/d/1kCZQ2oOBVF3FddAliX1KajjCGQD8WXPIbXomn_Y1oN0/edit
Claudia Puig and Ariadna Campana https://docs.google.com/document/d/1kCZQ2oOBVF3FddAliX1KajjCGQD8WXPIbXomn_Y1oN0/edit
Hello classmates and teacher! Here we attach the description of our graph analysis.
2.1 Positive Reviews Analysis
This bar chart represents the main points that guests of Agora BCN mentioned when evaluating positive assets in the residence hall. The graph is composed of a vertical axis, which represents the number of reviews, and a horizontal axis, which indicates what key point is the guest raising. Under the graph, we can see a legend which indicates the meaning of every colour in the chart.
The diagram is constituted of eight bars. They indicate the classification of reviews depending on the features mentioned. From left to right, we have staff, which has been positively pointed up in thirty-nine reviews, room characteristics such as mattress comfort which appeared thirty-five times, and breakfast, whose variety and quality were praised in fourty comments. Moreover, we have comments about the common areas, which are said to be wide, peaceful, and clean, and the location which, even not being very city-central, contributes to a silent and tranquil ambience. Directly related to the location, we have silence and a pleasant ambience, not only inside the hotel but also in the neighbourhood in general. Most of the clients commented that even though they were worried about university parties, the residence hall ended up being quiet and peaceful.
The dark grey bar shows the comments related to the cleanliness or the housekeeping services. The majority of the guests that commented on some positive characteristics of the housekeepers were referring to the general cleaningness of the rooms and common areas. Nevertheless, some of the reviews admired the good attention that they received when asking for shampoo, clean towels, or even an extra pillow.
In the last bar, we can find a combination of other topics which were mentioned. We can see one comment about luggage storage, another one about wifi, seven about complementary services such as the pool, the gym or the laundry service, two referring to the vending machines, another one about security, four talking about the air conditioning, five about the price and the value for money relationship, and finally two reviews about the parking area.
For further information, please check the following link: https://docs.google.com/document/d/1WWAv7tFr-WAxHBhGmXsDqOq7NWKXpRAu9ZhBeiXsUB0/edit
Emma C. & Neus M.
Neus Mendoza and Emma Cristòbal
2.2 Negative Reviews Analysis
This pie chart shows the negative reviews from the guests of Àgora BCN, who assessed the different negative assets in the residence hall. The graph is composed of 9 segments, which represents in percentages the number of comments on the various elements guests complain about. On the right side of this graph, a legend shows the meaning of each colour in the chart.
The top 3 elements which received more complaints from the clients were room’s equipment and furniture with 25% of the total comments, food quality with 19%, and location with 15%. In this way, guests were mainly dissatisfied with the state of pillows and mattress, which made beds pretty uncomfortable; with the food offered, which was unhealthy and quite repetitive as the choices were limited; and with the location, since the residence hall is a bit far from the city centre and is in an isolated area especially at night.
The yellow and light blue segments indicate the comments related to the cleaning service and poor service, in which 14% of the total reviews were criticizing the cleaning of both the rooms and the dining area, which was not good; and a 10% was about the disappointment of the clients towards the staff, who behaved in a bad manner being disrespectful and without assisting in the client's stay. Moreover, noise issues were another element which guests complained about. In Agora the majority of people who stay are university students who can be loud sometimes and therefore, bother the other residents. Also, the facility has poor soundproofing, meaning you can hear everything and everyone.
Lastly, the top 3 elements which received fewer complaints were security and safety with 4% of the total comments, internet connection with 2%, and price with 2% as well. Regarding security and safety, guests had some incidents with their belongings being stolen and also there was a breach of the health requirements against COVID-19. And as for internet connection and price, the reviews said the Wi-Fi signal was bad and the stay in Agora was not cheap.
Here you have the link: https://docs.google.com/document/d/1WWAv7tFr-WAxHBhGmXsDqOq7NWKXpRAu9ZhBeiXsUB0/edit
Blue sense, Madrid - Valeria moreno, Abril villa, Laura bueno
The following pie chart illustrates the different opinions of guests who have stayed at the Bluesense Hotel, showing the overall satisfaction with the hotel.
Looking in closer detail at the cart, it can be observed that the majority of customers have rated this hotel as a very bad place to stay, with a total of 45% of the opinions, 20% of the opinions rate it as a normal place, 19% rate it as bad, 12% rate it as very good, and finally, a small minority, 4%, rate this hotel as an excellent place.
In conclusion, we can see how clearly the majority of its customers have rated it as a bad place to stay.
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This bar graph shows, through the opinions of 80 clients of this hotel, how many of them were satisfied or dissatisfied with the hotel's services and facilities.
In the first point where we focus on the hygiene and cleanliness of the place, we have 33 complaints that talk about it of which all but two are negative, and the most outstanding comments would be about the lack of care in the common areas, the cleanliness in the bathrooms and walls of the rooms, the state of the furniture and mirrors, and the enormous amount of dust generated by the works in the building. There were even broken things in certain cases and very old things.
In the facilities and equipment available section, we found 41 complaints, all of which were bad, making it very clear that the rooms were totally empty. There were only 2 hairdryers in the common area, no oil, no salt, no cutlery in the kitchen, no shower gel in many toilets. They also complained about the lack of hot water and/or air conditioning, and very few blankets.
Talking about the general comfort of the hotel, we found 35 bad complaints, and only 7 good ones (all from 2017), since from 2018 the works in the hotel started and at 8 in the morning, according to some guests, they were already working on them. Many also complain about the poor quality of the sofa beds and mattresses, as well as a large amount of noise from the elevator or the poor quality of the walls, which made you hear all the noise from the corridors. Many also say that there was a bar downstairs that played very loud music.
Talking about the price, we have 22 negatives and 9 positives, as some say that for the location, the place had a good price. The others say that for the quality offered, the price/quality ratio is not fair and that 120 euros for a room in that state, is a robbery. Besides, many customers complain about the breakfast, which consisted of paying 5 euros at the reception and they gave you a voucher to go to the cafeteria next door, to eat a juice, a coffee and a croissant, which in reality were worth 2'40 if you asked for normal.
If we talk about the customer service, we find a lot of diversity of opinions, since we have 22 negative and 20 positives, some say they were unfriendly, had a little level of English, were not at all attentive and sometimes, they were not even there, and others say they were very friendly, respectful and correct in the way they treated customers.
About the location, we see a big difference, since most of the opinions are negative, having a 36 to 1, where everyone said it was in the center, was close to many restaurants, well connected by transport, and that there were tourist monuments less than 20 minutes walk.
Link to the graphs: https://docs.google.com/document/d/10T6obc7P8xQCSWyWPu_GTd_zsZlj5b8t-MIL4S00UDo/edit?usp=sharing
I'm so sorry for the delay Montse, I had some troubles (I'm ill), I hope it won't be a problem (valeria)
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