Once you've chosen your product, you must find 80-100 customer reviews from one or several sources -preferably the more recent, the better. It is very important to discard irrelevant comments.
Next, you ought to represent the customer reviews through at least two graphs, one of which must necessarily be a line graph or a bar chart. The reasons underlying those opinions must be analysed statistically. You'll refer to these data in subsequent stages of your project and need to mention your information sources.
You should post the text of your statistical analysis (excluding graphs) on this blog. Don't forget to use the specific vocabulary for describing graphs and charts you learned at the beginning of the academic period!
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RESEARCH PROJECT STG.2
Keyworks: Pie chart, Graphic bar, reviews, quality, feedback.
We will start to talk about the reviews from guests of the hotel Ding Dong in the geographical zone of Putxet, Barcelona. Today we are going to check and evaluate two different kinds of graphics that will show us the actual situation of the hotel in front of the guests. The first Bar chart, provides information and illustrates the stars that the people give to the hotel depending on their own experience.
The second Pie chart illustrates and compares over 100 how much people had a good experience in front of the bad, describing their feedback without counting the stars of the previous graph.
The most obvious trend of the bar chart is the huge difference of the stars between 1 star to 3 stars. This means the people think the hotel passes the note exam but it’s not good at all. Customers generally rate the hotel with 1 star and the contrast is huge because many of them think the experience lived in the hotel is great and those who did not like it rate it with 1 star just because they cannot put any, and then when the guests looking for opinions, this can generate doubts at the point to choose the hotel.
The second graph is a pie chart that seeks to make a comparison out of 100, of the number of clients who give their opinion, describe, and think whether the services offered at the hotel are good or not, without taking into account the stars attached to the end of their evaluation. This generates doubts because many times it is said that the experience has been good but it is ratified with 2 stars and sometimes a bad opinion is scored with 3 stars, because of we decided to create this pie chart to seek a final opinion playing attention the number of people who give a positive or negative opinion in a frame of 100 comments.
After studying the two graphs and reading the comments and reviews of the clients we can see two things about the ding dong hotel.
1) It is a transit hotel focused only on the visitor's rest
2) price-quality may not be the most appropriate, but the location is great for people who are looking to enjoy Barcelona without the massification of the city center.
To do this bar chart, we analyze one hundred reviews in TripAdvisor of the Hotel Ilunion Almirante. First of all, we found many bad reviews of this hotel and we do a graph with the five worst things that people think that this hotel has. As we can see, customers think that the rooms are the worst thing of all the hotel because most of them explain that the rooms are dirty and very noisy. In the second position, we can find the infrastructure. Many people think that the hotel looks old and carless. On the other hand we find the staff, most of the clients think that staff are “rude” and don’t care about their problems. To finalize with the bar chart, we find in the same position the price and the breakfast, people think that breakfast isn’t good enough and the price is too expensive for the hotel. To summarize, most of the clients think that it’s more like a two or a three hotel star.
The following pie chart is divided into three groups, we have decided to separate them in: good experience, regular experience and bad experience.
In the chart, after reading the reviews of the website trip advisor, we have observed that 15.2% say that they had a good experience, they liked the location and treatment in the hotel, they evaluated the hotel with 4-5 stars, out of 5.
Secondly, we named the second topic as regular experience, where guests of the hotel liked some aspects of the hotel and also some things they disliked. In the chart they represent 23.2%, the qualification in the trip advisor website is 3 stars.
In the last place, we placed the bad experiences, where we can see in the chart that it represents more than half of it, with 61.6% of it. People have qualified the hotel with 1-2 stars, and most comments are all bad about the hotel, without any good aspects.
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