Once you've chosen your product, you must find 80-100 customer reviews from one or several sources -preferably the more recent, the better. It is very important to discard irrelevant comments.
Next, you ought to represent the customer reviews through at least two graphs, one of which must necessarily be a line graph or a bar chart. The reasons underlying those opinions must be analysed statistically. You'll refer to these data in subsequent stages of your project and need to mention your information sources.
You should share your statistical analysis on this blog. Don't forget to use the specific vocabulary for describing graphs and charts you learned at the beginning of the academic period!
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Renfe Reviews analysis: Ali and Alberto
Renfe, the Spanish national railway company, has received criticism from customers for various reasons. Some of the most common complaints in customer reviews include train delays, poor customer service, uncomfortable seating, and inadequate facilities.
Many customers have reported experiencing significant delays or cancellations, which have resulted in missed connections and disrupted travel plans. There have also been complaints about poor customer service, with some customers feeling ignored or mistreated by staff members.
In addition, customers have criticized the quality of the trains themselves, citing uncomfortable seating, unclean bathrooms, and inadequate amenities such as power outlets and Wi-Fi. Some customers have also reported safety concerns, such as malfunctioning doors or overcrowded carriages.
Overall, the negative reviews suggest that Renfe needs to improve its customer service, train reliability, and facilities to better meet the needs of its passengers.
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