This
project involves creating an improvement plan based on a study of an existing
tourist product or service that is accessible for you to investigate firsthand,
such as a hotel, a theme park, or a holiday package. You are required to
analyse the product or service, identify its genuine shortcomings, and use
these as a foundation to design your improvement plan. Students undertaking
continuous assessment must complete this in pairs, whereas single-assessment
students must work individually.
The
presentation should last 12 minutes if delivered by two students, and 10
minutes for individual presentations. This will be followed by a question
session with the panel of examiners, bringing the total time to 15 minutes.
Visual aids are mandatory and may include PowerPoint, Prezi, etc.
Considering
the nature of this project, you should select a product or service that is not
particularly successful, as this will make designing an improvement plan both
easier and more realistic. You may refer to https://www.tripadvisor.co.uk/ or
similar websites to choose a product or service that, based on user opinions,
demonstrates a need for enhancement. Take into account that you'll need to
gather 80-100 customer reviews. Alternatively, you can select a product or
service based on your personal experience, such as a hotel where you have worked
or stayed. However, you are not permitted to opt for Port Aventura, Hotel W,
Ryanair, Horta Maze, Carmel Bunkers, Parc Güell, or Tibidabo amusement park.
Improvement plans for transport infrastructures are also inadvisable due to
their complexity. Each project should focus on a different product or service.
Post
your product or service description on this blog, citing all the sources of
information you employed.
12 comentarios:
We (Queency and Irie), have chosen Hotel Namaskar, which is located in New Delhi (India).
According to some TripAdvisor reviews, this hotel is not particularly successful due to the cleanliness problems, the poor conditions of the rooms, and the noise from the street.
Also, some people who have visited the hotel, recommend to check different rooms before choosing because some of them don't have windows and to pick up rooms far away from the street.
We are Anna Bassols and Laia Rus and we have chosen the ALEGRIA Cabo De Gata Hotel, located in El Toyo, Almería, Spain.
The hotel has several floors. It features a spacious pool area, gardens, a buffet restaurant, and entertainment programs. Additionally, it offers direct access to the nearby beach and is designed for both families and couples.
Client Profile:
The hotel mainly attracts families, couples, and groups of friends looking for an affordable seaside holiday. Due to its buffet restaurant and entertainment programs, it is popular among tourists who prefer an all-inclusive experience. Many guests are Spanish, British, and French travelers seeking relaxation, although some reviews mention that service quality and facilities do not always meet expectations.
Price Rates:
The hotel is considered a budget to mid-range accommodation, with prices varying based on the season and board type (bed & breakfast, half board, full board, or all-inclusive). On average:
Low season: Around €50-70 per night for a standard room.
High season (summer months): Between €100-150 per night, depending on demand.
Seasonality:
ALEGRIA Cabo De Gata operates seasonally, with peak months from June to September when beach tourism is at its highest. During the off-season, from October to April, occupancy drops significantly, and some services may be limited. Winter travelers are often retirees or local visitors looking for a quiet getaway.
Why We Chose This Hotel:
We choose this hotel because it receives numerous negative reviews, particularly regarding the cleanliness of common areas, maintenance of facilities, and overall guest experience. We believe that by addressing these key issues, we can develop a comprehensive improvement plan to significantly enhance the hotel's quality and reputation.
The Japan Rail Pass (JR Pass) is a tourist pass for unlimited travel on Japan Railways (JR) trains for 7, 14, or 21 days, available only to foreign tourists.
🚆 What’s included?
✅ Shinkansen (high-speed trains) – Hikari, Sakura, Kodama (❌ Nozomi & Mizuho).
✅ JR regional & intercity trains (Limited Express, Express, Local).
✅ Some JR buses and the JR ferry to Miyajima Island (Hiroshima).
📍 Key Routes & Cost Comparison
🟢 Tokyo – Kyoto – Osaka → Regular: ~30,000 yen (~190€), JR Pass: 50,000 yen (~315€) → ❌ Not worth it.
🟢 Tokyo – Hiroshima – Kyoto – Osaka → Regular: ~50,000 yen (~315€), JR Pass: 50,000 yen (~315€) → ✅ Worth it for multiple cities.
🟢 Tokyo – Sapporo / Kyushu → Long journeys where the JR Pass may be useful.
🤔 Why is the JR Pass now a bad deal?
1️⃣ Too expensive – Used to save money, but now separate tickets are often cheaper.
2️⃣ No fastest trains – Nozomi (2h 15m) is not included, only Hikari (2h 40m).
3️⃣ Booking hassle – Requires a physical pass, online seat reservations are limited.
4️⃣ No short-term option – 7-day minimum makes it impractical for short trips.
📌 The JR Pass has lost value for most tourists. It only pays off for long-distance travel, while for standard routes, buying separate tickets is cheaper.
We chose the Japan Rail Pass (JR Pass) for our study because it is a key travel product in Japan, but after a steep price increase in 2023, it has become less profitable. Our study analyzes:
1️⃣ Economic impact
2️⃣ Decreased efficiency
3️⃣ Tourism impact
We explore how the JR Pass can become profitable and convenient again.
This is David and Katja
We are Jana and Carla, and we have chosen the Hans Brinker Hostel in Amsterdam. Hans Brinker Hostel Amsterdam is a 3-star hostel located in the centre of Amsterdam, offering private and shared rooms for individual guests, backpackers and groups. Moreover, there are 665 rooms on 5 floors in total.
The rooms at Hans Brinker Hostel Amsterdam have a private bathroom and lockers for personal belongings. Free WiFi is available throughout the property. Furthermore, breakfast and dinner are served in the common area. There is also a bar, and the underground club is open for events.
Finally, the property offers tickets for many activities and attractions, including the Heineken Experience, free walking tours, boat trips and pub crawls, and it is located very close to various tram stops that go directly to Amsterdam Central Station.
RAZZMATAZZ
🎶✨
What is Razzmatazz?
Razzmatazz is one of the most famous clubs in Barcelona, located in the Poblenou area. It has different rooms with various music styles and is known for its lively atmosphere. Many locals and tourists go there to enjoy the nightlife.
Why We Chose It
Even though Razzmatazz is a popular club, it has many bad reviews, especially about security, staff behavior, and unfair treatment. For our project, we decided to look into these issues.
Located near the iconic church La Sagrada Familia in the heart of Barcelona, Trabucaire is a tapas restaurant that offers a variety of traditional Spanish dishes.
Although it appears inviting at first look, it has become known as one of the worst tapas restaurants in the city. Despite the atmosphere and optimal location, the restaurant’s main goal is to attract tourists rather than provide quality food or service. The prices are significantly higher than other nearby restaurants, and the dishes frequently fail to meet the standards of authentic Spanish cuisine. Many customers feel dissatisfied, having paid more than they should for below-average food. To sum up, Trabucaire is considered a tourist trap.
For our final project, we chose Trabucaire due to its poor reputation and clear need for improvement. Negative reviews highlight overpriced food, low-quality dishes, and poor customer service, making it an ideal case study. Its strategic location and existing customer flow provide an opportunity to turn it into a successful business with the right improvements. Our goal is to analyze customer feedback, identify key issues, and propose solutions to enhance Trabucaire’s reputation, service quality, and overall dining experience.
Maria Anna Clementi and Christian Chacin
· Maria Melero and Berta Ruiz.
We have chosen: Oyo Hotel & Casino Las Vegas.
As you can imagine the hotel is located in the famous city Las Vegas is a 3 star hotel budget-friendly hotel located just off the Las Vegas Strip. With a 3.5-star rating on TripAdvisor and a 4.9 in booking, it presents a few positive comments but mostly negative guest experiences. The hotel offers amenities such as a casino, on-site dining options, an outdoor pool, and a fitness center. However, reviews highlight several recurring issues, including cleanliness concerns, inconsistent customer service, outdated facilities, and maintenance problems.
· Sources:
TripAdvisor and Booking: Customer reviews and ratings.
We (Queency and Irie), have chosen Hotel Namaskar in New Delhi, India.
This is a 2-star hotel located in the centre of the capital city, which can be a great option for the guests for visiting some of the top tourist attractions of New Delhi such as: India Gate (4km), the famous mosque Jama Masjid (2km) or the Chadni Chowk traditional market (2km).
This hotel has a total of 21 rooms which can be standard for 2 persons or family rooms with a capacity of 4 people. It offers several services: Laundry and ironing, WIFI, meeting rooms, transportation (car rental), gym, room services and spa.
It also has a luggage storage room,24 hours reception, cleaning services and air conditioning.
Although it doesn't have a big variety of restaurant services, there are some establishments nearby which offer traditional Indian food as well as international cuisine.
The reason why we chose Namaskar Hotel is because according to some TripAdvisor reviews, the hotel has some inconveniences such as cleanliness problems, the claustrophobic and antique state of the rooms, the noise from outside and the lack of windows in some rooms.
Hans Brinker Hostel Amsterdam offers both private and shared rooms, with prices varying depending on room type and season. Depending on the dates selected, prices can range from €95 to €115 per night.
We have chosen this Hostel because it has received very bad reviews regarding the cleanliness and also a new was published about this topic in this hostel.
· Room Types & Prices: The hotel offers a variety of rooms, including Standard King and Queen Rooms, Premium Rooms, and Suites, with prices typically ranging between $30 and $120 per night, depending on the season and demand.
· Amenities & Facilities: Guests can access an outdoor pool, casino, fitness center, and two on-site dining options. The hotel also offers free parking, free Wi-Fi, and a bar.
· Transportation: Located about 3 miles from McCarran International Airport (LAS), the hotel is easily accessible by taxi, rideshare services (Uber/Lyft), or the nearby Las Vegas Monorail and bus stops.
Based on guest reviews and firsthand analysis, the hotel faces several operational and service-related challenges:
· Cleanliness & Hygiene: Many guests report dirty rooms, stained carpets, and lack of proper housekeeping services.
· Customer Service: There are consistent complaints about rude staff, slow check-in processes, and unresponsive management.
· Facilities & Maintenance: Reviews highlight outdated furniture, broken fixtures, and poorly maintained bathrooms.
· Casino & Entertainment: The gaming experience is reported to be lackluster, with limited options and poor ambiance.
Anonymous
· Room Types & Prices: The hotel offers a variety of rooms, including Standard King and Queen Rooms, Premium Rooms, and Suites, with prices typically ranging between $30 and $120 per night, depending on the season and demand.
· Amenities & Facilities: Guests can access an outdoor pool, casino, fitness center, and two on-site dining options. The hotel also offers free parking, free Wi-Fi, and a bar.
· Transportation: Located about 3 miles from McCarran International Airport (LAS), the hotel is easily accessible by taxi, rideshare services (Uber/Lyft), or the nearby Las Vegas Monorail and bus stops.
Based on guest reviews and firsthand analysis, the hotel faces several operational and service-related challenges:
· Cleanliness & Hygiene: Many guests report dirty rooms, stained carpets, and lack of proper housekeeping services.
· Customer Service: There are consistent complaints about rude staff, slow check-in processes, and unresponsive management.
· Facilities & Maintenance: Reviews highlight outdated furniture, broken fixtures, and poorly maintained bathrooms.
· Casino & Entertainment: The gaming experience is reported to be lackluster, with limited options and poor ambiance.
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